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Gas, electricity, water, broadband, council tax — how to update each one.
£14.99 — instant PDF download Common questions ↓Utility and household accounts are often lower on the priority list for a name change, but keeping them accurate matters for credit checks, correspondence, and avoiding any inconsistency between your legal name and the records held by companies and local authorities. Gas, electricity, water, broadband, and council tax are all worth updating once you have dealt with the higher-priority documents like your passport and driving licence.
Most energy suppliers, water companies, and broadband providers allow you to update your account name online through your account portal or by calling customer services. You will usually be asked to provide a copy of your deed poll. Council tax accounts are managed by your local council — contact them directly to update the name on the account. If you have a TV licence, update that separately through the TV Licensing website.
For credit reference purposes, having consistent name records across your household accounts, bank accounts, and electoral register helps maintain a clean credit file. If some accounts are in your old name and others in your new name, this can occasionally flag as a discrepancy on credit checks. Updating household accounts alongside higher-priority documents is the simplest way to ensure everything stays consistent.
Deed polls are free to make yourself — you're paying for this service to generate,
format and deliver yours instantly and correctly.
Most energy suppliers will accept a verbal or written name change request with a copy of your deed poll. Call or email them and follow their process. Some will update records immediately; others may post you a confirmation to verify.
Contact your local council directly — either by phone, email, or through their website. Provide a certified copy of your deed poll. If your council tax account is in joint names, both account holders' details may need to be on file.
Yes, if you hold a TV licence in your own name. Update it via the TV Licensing website. You will need your licence number and can usually update the name online without needing to send a deed poll.
Updating your name on utility accounts is not a credit event and will not affect your credit score. Keeping accounts consistent with your legal name helps prevent confusion on credit file checks.
Update higher-priority documents first (passport, driving licence, bank). Utilities can follow at your own pace. There is no deadline and no penalty for taking several weeks to work through all your accounts.